When will my order ship?
Our normal production time is 5-8 business days. Your order will ship
USPS and is expected to arrive within 5 business days from the
Do you offer Rush Shipping?
We offer rush production time of 3-5 business days for an additional fee.
The order will ship on or before the 5th business day and mailed via USPS.
Orders are available for FREE in store pick up to avoid additional shipping
times. If you need rush or overnight shipping, please contact us directly
immediately after placing the order at email@example.com or call us
Do you ship APO/FPO or internationally?
Currently, we are only shipping orders within the Continental United States.
How can I track my order?
You will receive an email notification with tracking information when the
Can I pick up my order in the store?
Yes of course! Just select FREE store pick up when you place your order. You
will be notified when your order is ready for pick up. Orders can be picked
up at our store location during regular business hours only.
Store Address: 12817 Poway Road, Poway, CA 92064
Business Hours: Mon-Fri 10am to 5pm. We are closed weekends and holidays.
Do you offer free shipping?
At this time we do not offer free shipping. We do offer FREE in store pick up
for all orders placed online.
Can I add to or change my order after placing it online?
We understand things change, and we are happy to accommodate. Please
contact us within 24 hrs of order placement, and we will add to the order
as necessary. Any additions or changes after 24 hrs will require the placement of an additional order. We do not allow for any cancellations once the order is placed.
What types of payment does Rex Trophies accept?
We accept all major credit/debit cards and PayPal. If you have a purchase
order from your school district or must pay with a check, please contact us
directly to place the order at firstname.lastname@example.org or call us at 858-748-5951.
Do you charge extra for engraving?
We offer FREE engraving/customization on all products we offer. Some products offer extra customization for an additional charge.
Is there a character limit for engraving?
We do place varying character limits on the text boxes for each product. Our character limits range depending on the size of the allowed space for engraving. Please contact us directly if your text is longer than the character limit provides, and we will do our best to accommodate if possible.
What types of files do you accept for logo artwork?
For engraved products (acrylics, plaques, some gift items) we require a
camera ready black and white transparent image in either .png, .eps, or .ai
file types. We cannot accept grayscale images. For our color sublimated
products (trophy plates, medals, plaques, gift items) we ask for the cleanest
version of the logo you can provide. The quality and size of the file will directly relate to the quality of the artwork provided.
I don’t have the required logo format. What can I do?
If you cannot obtain a clean black and white transparent image, we can
alter the artwork to best fit our need. We charge an artwork fee of $55.00
per hour and bill in 15 minute increments. Please contact us directly at
email@example.com for any questions regarding our artwork fee.
Do you provide proofs prior to engraving?
Currently we do not provide proofs for approval due to the turn around
time on orders. If a proof is necessary, you can contact us directly. Your
production time will not begin until the proof is approved. We charge $7.50
per change on proofs not related to mistakes made by us.
I need to order several of the same award with different engraving on each. How do I go about placing my order?
Not a problem! Please type out a text document and upload it on the
product order page. We ask that your text clearly separate the different awards, and use the punctuation and capitalization you wish to see on the award. The character limits are listed on the page, and we ask that you honor those limits.
Do you offer other trophy styles than what I see online?
Absolutely! We offer a very streamlined approach with our online awards.
While you will find the most common and popular trophy styles on the
website, we love to build and customize trophies with customers one on one. Please visit us at our store location for ideas or to start a custom order.
Something is missing from my order.
Oops! Please contact us within 24 hrs of the delivery confirmation if any item is missing from your order. We will correct the order and ship out at no extra cost.
One of my items is broken or incorrect.
Oh no! Please contact us within 24 hrs of the delivery confirmation if any
item is broken or incorrect. We will correct the order and ship out at no
The award is correct, but I spelled a name wrong. Can I order just the engraved plate?
Yes! As long as it is a removable plate from the award. Items such as acrylics, certain plaques, rotary engraved medals, and some gift items cannot be corrected. Please contact us directly to determine if this will be an easy fix and the additional cost to do so.
Can I order individual parts for the awards (trophy figures, neck ribbons, etc.)?
We only sell completed awards in store and online.
Where are you located?
We are located at 12817 Poway Road, Poway, CA 92069. You’ll find us tucked away in a small strip mall at the cross section of Carriage Road and Poway Road. We’re a couple shops down from Poway Vacuum & Sewing, and we share a parking lot with the AMPM on the corner.
What are your business hours?
We are open Monday-Friday 10am to 5pm PST. We are closed all weekends
and major holidays.
What is your production time in store?
Our production times remain the same whether the order is placed online
or in store. Our standard production time is 5-8 business days. We always
work to get the ordered completed as quickly as we can.
Do you offer RUSH services?
We do if we can accommodate the timeline needed. We offer 2 business
days and 1 business day options for an additional charge. During our
“Busy Season” of April through June, we can rarely accommodate rush orders due to our extremely heavy workload. During this time,
rush orders and fees will be on a case by case basis. At no time do we offer
same day order completion.
Do you recycle trophies?
No. Our best suggestion is to either donate them to a local thrift store or
make a nice shadow box out of the plates and toss the rest of the trophy in
Do you repair broken trophies?
No, we do not offer repair services or any polishing/cleaning services. If
you have a broken piece that is replaceable, we are happy to do so.
Do you make custom bases or mount objects from a customer?
While we love to do original work, we do not do any custom woodwork or
make bases for customers. If you have an item that fits on a base we sell, it is possible that we can attach the item to the base and engrave any needed plates. We do not specialize in mounting objects.
Do you engrave on items brought in by customers?
Yes! We offer custom engraving on certain items. The set up fees start at $10.00 and typically we charge $0.25 per character. We must see the item in
person to make a full decision and determine costs. The item must be made of metal, be flat, and have dimensions equal to or less than 10″ length and/or width and no more than 3″ in height. Currently, we do not offer engraving on watches, jewelry, or drinking cups/glasses.
Do you provide proofs prior to engraving?
We do not offer proofs prior to engraving. You may request a proof if necessary, however, your production time will not begin until the proof has been approved. We charge $7.50 per change on proofs not related to mistakes made by us.
Do you work with schools and leagues?
Absolutely! We have been in business for over 40 years, and we are the trusted trophy shop for many school districts and several local leagues. We understand that the order process and payment can vary from each organization. We will accept purchase orders from schools. We ask that leagues make a minimum 50% deposit on their order, and the full amount is due at completion.
What makes Rex Trophies different from all other trophy companies?
Our attention to detail! Our customer service! Our love for what we are doing! We understand you may find a trophy at a lower cost somewhere else, or that another company may provide an excessive amount of options. We feel that we set Rex Trophies apart from the competitor by treating each award or gift individually. You will never get an “ALL CAPS STANDARD FONT” plate from us… unless requested of course. Our trophy plates are real metal, not plastic. There are no hidden charges like character count. We will add your logo or art design for FREE to every single trophy plate, and consider the text layout and font choice on each award. We call ourselves trophy artists because we really do see it as a creative art form!
What is the best way to reach you?
You can reach us via email at firstname.lastname@example.org
You can reach us in person at the store location:
12817 Poway Road, Poway, CA 92064 Mon-Fri 10am-5pm
You can call us at 858-748-5951 Mon-Fri 10am-5pm